Shipping and delivery time
How much does shipping cost?
Shipping costs CHF 14.90 per order. Shipping is free as soon as you order at least 2 items or your order value reaches CHF 99.
A customs clearance fee of CHF 7.50 is added per order; it is shown in the cart as “Swiss Import Duty”.
Do I have to pay customs duties or import VAT on delivery?
Not on delivery. We ship from our warehouse in Denmark and take care of export and Swiss customs clearance for you. For this, a customs clearance fee of CHF 7.50 is charged per order; it is shown in the cart as “Swiss Import Duty”. Apart from this fee, you pay no customs duties and no import VAT on delivery. Prices in the shop include Swiss VAT (8.1%).
How long does delivery take?
Delivery takes 3-5 working days. If you order before 14:00 on a working day, your parcel usually sets off the same day.
Which carrier do you use?
Your order is delivered by UPS. As soon as your parcel is on its way, you will receive an e-mail with the tracking link. If you have any questions about delivery, feel free to get in touch.
What happens if I am not at home when the parcel is delivered?
If you are not at home at the time of delivery, UPS will leave you a notice of the delivery attempt. It tells you when UPS will try again or where you can collect your parcel.
Can my parcel be left at the front door or behind the house?
No, unfortunately that is not possible. For insurance reasons, our parcels may not be left at the door or anywhere else around the house. If a parcel is lost there, no insurance applies.
Can I have the parcel sent to my workplace?
Yes, you can. At checkout, simply enter the delivery address in Switzerland you would like – your work address, for example.
Is it worth ordering several items?
Yes! The more items you have in your cart, the more benefits you get: 2 items = free shipping · 3 = + free lambskin brush · 4 = + free wool dryer balls · 5 = + 10% extra discount. We add the lambskin brush and the wool dryer balls free of charge while stocks last. You can see which benefits apply to your order right in the cart.
Payment
Which payment methods do you offer?
You can pay with TWINT, credit card (Visa, Mastercard) and PayPal. All prices are stated in Swiss francs (CHF) incl. VAT; shipping costs and the customs clearance fee are shown in the cart before you place your order.
You choose the payment method at checkout after entering your delivery address.
I can only see PayPal – where are the other payment methods?
There is an express checkout for PayPal right where you enter your address, but you can still choose any other payment method. Simply enter your address and then pick the payment method you prefer.
Returns
How do I register a return?
Simply send us an e-mail at gruezi@nordicsheep.ch with your order number and the items you would like to send back. We will then send you all the information and, if you wish, a return label.
Can I exchange my order?
Yes, of course! Write to us at gruezi@nordicsheep.ch and tell us which item you would like to exchange for which. Exchanges are free of charge for you. You can find out more on our Shipping & Returns page.
I don't like the product I ordered. Can I return it?
Of course. We give you a voluntary right of return of 100 days from receipt of the goods. Good to know: in Switzerland there is no statutory right of withdrawal for online purchases – we grant you the 100 days voluntarily. The item must be unused and complete.
You can find out more on our Shipping & Returns page.
How much does a return cost?
You bear the cost of the return yourself. You have two options: you request a return label from us for CHF 20.00 – the amount is deducted from your refund – or you send the parcel at your own expense to our return address: NATURES Collection A/S, Troldhøjvej 7, 8722 Hedensted, Denmark. Exchanges are free of charge. If the product is defective, the return is always free of charge for you.
When will I get my money back?
We refund the purchase price within 14 days of your return arriving with us – using the payment method you chose when ordering. Depending on your bank, it may then take a few more days for the money to reach your account.
What if my product has a defect?
In that case, please contact gruezi@nordicsheep.ch as soon as possible with your order number and a photo. All products are covered by the statutory warranty of 2 years. We will find a solution together: replacement, repair, price reduction or your money back.
Security and data protection
Can I trust your online shop?
Absolutely – shopping with us is safe. You pay using protected payment methods, have a 100-day right of return and a 2-year warranty on every product.
Is my data safe?
We treat all data you enter on Nordicsheep.ch as confidential. We do not sell customer data and pass it on only to parties we need for your order – for example the carrier and the payment providers. You can find out more in our Privacy Policy.
We have no access to your credit card details. They are processed via a secure payment portal.
Questions and contact
My question was not answered here – what can I do?
If you still have questions, feel free to contact us by e-mail at gruezi@nordicsheep.ch or by phone on +45 75 80 10 50. We are here for you Monday to Thursday from 08:00 to 16:00 and on Fridays until 15:30.